Shipping & Returns

Returns Policy


You may return or exchange most new, unused items within 15 days of delivery. For hygienic reasons, underpants, bralettes and socks are not returnable. Your return or exchange will be processed once the original item has been received back at our studio. For hygienic reasons, underpants, bralettes and socks are not returnable.

Please contact: alison@sensorysmartclothing.com to organize a return or exchange. 



Shipping

Canada
Shipping within Canada is a flat rate based on region and includes a tracking number. The price you see is the actual cost of shipping, we don't charge extra. Western Canada= $15, Eastern Canada= $18, Northern Canada= $20.

Items that weigh under 100g and are very flat can ship as oversized letter mail. If you order one pair of socks or one/two pairs of underpants, these items are available to ship for $3.50. If you add more items to the cart, the next cheapest shipping within Canada is $15.00.

Shipping within Canada- takes approx. 5-7 business days

 

USA
The cost of delivery to the USA is a flat rate of $20 and includes a tracking number. This is the actual cost of shipping, we don't charge extra.

Items that weigh under 100g and are very flat can ship as oversized letter mail. If you order one pair of socks or one/two pairs of underpants, these items are available to ship for $7.50. If you add more items to the cart, shipping will change to the flat rate charge. 

Shipping to the USA- takes approx. 5-10 business days


International
When you place an order, your shipping is estimated based on the weight of the items in your cart. The price you see is the actual cost of shipping, we don't charge extra. Packages shipped internationally do NOT include a tracking number in an effort to keep shipping prices reasonable. Please contact us if you would like to upgrade your shipping.

International Shipping- takes approx. 6-12 business days